Privacy Policy
1. Introduction
At TOVA, operated by Todorova Design & Health (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, subscribe to our newsletter, contact us, or place an order.
2. Data Controller
Todorova Design & Health
Elena Todorova
Email: hello@tovastore.ch
3. Personal Data We Collect
Depending on your interaction with our website, we may collect:
Information you provide directly
- Name
- Email address
- Billing address
- Shipping address
- Phone number (if provided)
- Account information
- Information submitted through contact forms
- Newsletter subscription information
Information collected automatically
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Website usage data
- Cookie-related information
4. How We Use Your Data
We use personal data to:
- Process and fulfill orders
- Create and manage customer accounts
- Provide customer support
- Respond to inquiries
- Send transactional emails
- Deliver newsletters when subscribed
- Improve website performance and user experience
- Comply with legal obligations
- Prevent fraud and abuse
We only process personal data where there is a legitimate business purpose or where required to fulfill a contract or legal obligation.
5. Customer Accounts
When you create an account, we store the information necessary to manage your account and process future orders.
You may request access to, correction of, or deletion of your account information at any time by contacting us.
6. Orders and Payments
When placing an order, personal information necessary for processing and delivery is collected.
Payments are processed securely through Stripe. We do not store complete payment card information on our servers.
For more information about Stripe’s data practices, please refer to Stripe’s privacy policy.
7. Newsletter
If you subscribe to our newsletter, we will use your email address to send updates, news, and information about TOVA.
You may unsubscribe at any time by clicking the unsubscribe link included in each newsletter or by contacting us directly.
8. Contact Forms
When you submit a message through our contact form, we collect the information you provide in order to respond to your inquiry.
We do not use contact form submissions for marketing purposes unless you have separately provided consent.
9. Cookies
Our website uses cookies and similar technologies to improve functionality, security, and user experience.
Cookie preferences can be managed through the cookie banner provided on the website.
Detailed information about cookies is available in our Cookie Policy.
10. Data Sharing
We do not sell personal data.
We may share information with trusted service providers when necessary to operate our business, including:
- Payment providers
- Shipping providers
- Newsletter service providers
- Website hosting providers
- Technical service providers
These parties only receive information necessary to perform their services.
11. International Data Transfers
Some service providers may process data outside Switzerland or the European Economic Area.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.
12. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Maintain business records
When data is no longer required, it is securely deleted or anonymized.
13. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Receive a copy of your data where applicable
Requests may be submitted to:
14. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be published on this website.
16. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Todorova Design & Health
Email: hello@tovastore.ch
